COVID-19
A pioneering range of socially responsible lending and money management apps that are easy to deploy and designed to help you deliver technology to your customers that help them avoid high-interest rates from unscrupulous lenders.
Putting your customers first
A modern business’ priorities are driven by customer preferences, lifestyles and demands. As a digital transformation provider with years of Banking and Financial Services experience, we truly understand how modern banks and businesses need to operate to put customers first.
By creating future-ready solutions with the flexibility to meet self-defined requirements, we effectively deliver the mass-customisation of financial services that will adapt and grow as your customers do.
Online shoppers
44%
of people rely on retailers to provide their preferred payment methods
44% of UK consumers state they would stop a purchase if their favourite payment method wasn’t available, so there is an increasing need for online retailers to address consumers’ payment preferences.
And moreover, 58% of respondents would stop a purchase if the checkout process is too complicated, so CX technology needs to be agile, adaptable and future-ready.
Millennials & Generation-Z
51%
of consumers would avoid using retailers with lengthy payment processes
Millennials are the least tolerant of complicated checkout processes, with 67% agreeing they would be quick to abandon their purchases. And 51% of Generation Z consumers would avoid using retailers that require entering payment credentials every time.
Older generations show a higher tolerance, with only 30% of Baby Boomers and 25% of the Silent Generation expressing a preference to use merchants that offer one-click payment.
Payment methods
59%
of shoppers value security of their data over the types of payment methods available
While convenience is clearly essential to consumers, retailers also need to accommodate the growing consumer awareness of information security with 59% of shoppers viewing the security of their data and money as more important than the actual payment method.
However, 30% of UK consumers rarely adopt new payment methods and prefer to stay with the payment methods they know when shopping online
Seamless and invisble technology
Our solutions seamlessly deliver the functionality and services your customers want 24/7. And as their demands change and grow, the technology adapts easily to continue delivering the optimum customer experience.
CX Experience
The customer experience is front and centre in all our technology. Everything we build must improve the outcome or the journey for the end user.
Open Banking
Our Banking Hub allows you to integrate seamlessly with challenger banking technology. With our Apps or utilities you can be live in weeks not months or years.
Seamless APIs
Our technology was conceived and designed to be the most open solution for financial services. Every aspect of the hubs are accessible to you through a comprehensive and constantly evolving API marketplace.
Chat bot
We use chat bots across our solutions to help you to on-board and make the process as seamless as possible.
3rd Party Interfaces
We have designed our solutions, so the integration is as seamless as possible with all recognised third party systems.
Digital Customer Management Suite
Achieve a truly fit for purpose platform for all facets of your business. Our Digital Customer Management Suite enables you to configure the solutions to your exact requirements.
Pioneering solutions that our customers love
Neyber, now part of Salary Finance Limited used our Finance Hub to support and serve their Salary Access product, based on a customised App that we built for this new initiative in only a few weeks. So impressed with the acceleration, the scope was expanded to cover access to the company’s entire product set.
Click on the video to watch them tell you all about their experience of working with Enginef.
